Understanding Privacy Policies and How Easy They Are to Violate


In today’s day and age, communication has become very easy.  We have computers, cell phones and iPads – all of which collects and stores data about us.  Something as simple as a mishandled email can wind up violating privacy policies by sharing PII (Personally Identifiable Information).  This is information that can be used to identify, contact, or locate a person by sharing an individual’s identity.  This can be a name, social security number, date and place of birth, mother’s maiden name as well as any information linked to the individual, such as medical, educational, financial, and employment information.

Companies must be aware of the information that is being sent and need to know exactly where it is going.  Making the simple mistake of adding the incorrect support email address or forwarding an email to someone outside of your company is a violation of privacy laws and can negatively impact your company.  To provide an example, 2sms had recently received an email (from a nationally known healthcare provider) that had copied 2sms into their conversation.  In this email were attachments of their customer’s medical records – with names, addresses, medical information, etc.  This was an obvious mistake on their behalf, but the information had been sent and those records had been shared.  It even took multiple requests for this organization to stop sharing such information with us.  Should this fall into the wrong hands, it could be used to identify an individual who had believed that their information was safe and creates a liability for the healthcare provider.

Information is everywhere and ensuring that PII information remains safe is key.  If your company sends out any PII info electronically, please take a few moments to make sure that you are abiding with privacy policies and not be in jeopardy of becoming the target for a lawsuit.

There are a lot of ways that your employees can communicate securely.  For more information about secure messaging, please visit our website at www.2sms.com.

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